क्या भूलूँ क्या याद करूँ
It’s hard to encapsulate the inconsistencies that come in decision making. As someone who is a part of the management of a multinational enterprise, it is our job to think about the decisions that we take. Often, it comes down to circumstantial evidence.
We think we are smart at deciding the fate of our employees, so we take incremental steps for their betterment and growth. What we do not realize then, is that, in our process, we overlook their real needs and overestimate the benefits that our steps would provide them. It’s a close call to be honest. You never know which decision can satisfy every individual. But, you try to shoot in the range of mutual agreement of the majority.
There is a reason that I am beating around the bush. Something happened today which is too delicate to be shared on this public platform. I had to terminate an employee — someone who I think deserved a second chance, at least in the context of the grounds for termination. I won’t call it wrongful termination (to be legally correct). I would just say that I wish I would have been more perceptive to the needs of my employees, and back them when situations like these arose.
I heard a lot of information. It wasn’t grievance. It was pure feedback. And hearing that I felt numb. I felt unsure about the decision I had just taken. I did not have the confidence that my role required of me.
There are times when you feel helpless and misunderstood. I felt that for my employee. As the President HR, I felt that I had not been fair. Everyone deserves a chance to make their voice heard.
Contrary to being bold and clear in my expression, I was shy and soft. I was the listener in the conversation who just wanted the other side to lay everything out — share their feelings.
One consistent advice that I can give everyone is that nothing precedes transparency. Effective communication resolves a lot of thoughts that your mind builds when you hear something. The next time you hear or get to know about anything, think — can I trust that? Does this deserve an explanation?
Honestly, even when you do all of that, you would still remain unsure. Decisions are like that. You have to live with them.